Two open positions:
Position 1: On call/ As needed for the Community
Position 2: Part-time 15 hours per week (3 to 4 nights mid-week 5pm-8pm & every other Sunday 9:30 am- 3:00 pm)
Essential Job Duties
Encourage residents to participate in transportation programs of individual or group capacity.
Maintain current and accurate documentation on all residents participating in the transportation program.
Transport residents to and from programs using wheelchairs and walkers and assist and / or supervise those residents who require help with walking.
Utilize cell phones safely and effectively to communicate with schedulers and the Director of Community Life Services.
Checks voice mail on a regular basis throughout the work day to avoid transportation problems.
Take care of state/federal requirements for vehicle registration, licenses, etc. Maintain record of all vehicles use as needed. Responsible for vehicle maintenance/repair needs. Maintain cleanliness of vehicles.
Communicate with Department Director, other transportation staff, and schedulers to design and maintain an effective monthly driving schedule.
Perform all tasks to assure passenger safety, personal safety and protection of Newcastle Place property.
Report concerns of resident and families to the Community Life Services Director.
Keep records and schedule of individual resident requests and transports them to destination.
Keeps records of mileage and gas purchases and submit bills to appropriate Director.
Maintain all tools, equipment and supplies in proper condition.
All employees are expected to respond to emergency situations involving the safety of residents, other employees and our physical plant. This includes the ability to assist with a possible evacuation of residents.
All employees are responsible to adhere to all facility policy and procedures as they relate to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Medicare Compliance. All employees are responsible to ensure that any Protected Health Information and Medicare Compliance Information that he/she comes in contact with is maintained in a confidential manner.
Abide by emergency, safety and health regulations. Eliminate or report all hazardous conditions as they occur.
Abide by all rules and policies set forth by the company and department.
Attends in-service training and education session, as assigned.
Employees are responsible to perform any other duties as assigned.
Employees are expected to embrace a culture of hospitality and follow the 10 Hospitality Promises.
High School Diploma or equivalent.
Prior related experience and experience in long-term care facility, preferred.
Ability to understand and follow instructions in English, communicate effectively and perform simple arithmetic. Ability to document services, as needed.
Possesses ability to communicate effectively with residents, families and staff. Must use sound judgment, works well under pressure and possesses strong organizational skills.
CPR certification is required (will train)
CDL license a plus, but not mandatory
Must have a valid drivers license with a good driving record.
Physical Requirements/Working Conditions:
Must be also to sit in a vehicle for up to 6 hours per day; must be able to stoop, bend, stretch and squat to load and unload cargo areas. Perform routine preventive maintenance on vehicles according to schedule. Keep vehicles clean. Must be able to lift up to 50 pounds for handling luggage and resident groceries. May be exposed to the elements (rain, snow, cold, heat) for short periods of time. Must have good driving skills in handling vehicles on wet and/or slippery roads.
Common electric switches, wheelchairs, walkers, audio and audio-visual equipment, utility carts.
Newcastle Place is a continuing care retirement community designed to accommodate persons 62 years of age or older. Newcastle Place displays picture-postcard beauty with views of gently sloping hills crowned by birches, wild grass and flowers. The original stone wall from the old Perkins Farms still stands at the entrance, and within a few miles is Stonington Point, a well-known landmark of sightseers and sailors.
Newcastle Place provides retirees a life style designed to meet their unique needs while allowing them the freedom to pursue their personal interests. Continuing care communities, such as Newcastle Place, encompass these important components: an apartment, a wide array of personal services, and the security of an on-site professional health center, and assisted living.
The primary intent of Newcastle Place is to assure residents of continuing care throughout their retirement years, the community is designed to create an environment that enriches the lives of the people who live there. The design of the main commons community provides large areas for dining and meetings without detracting from the homelike environment of Newcastle Place.
To help achieve our purposes, Newcastle Place has retained Life Care Services, LLC to manage the community. Headquartered in Des Moines, Iowa, LCS is recognized as a leader in development and management of life-care retirement communities. Since 1961, the leaders of LCS have been instrumental in planning, developing, and managing more than 100 retirement communities throughout the United States. LCS is now managing approximately 100+ retirement communities similar to our community.
The TEAM of employees at Newcastle Place provides SERVICE and QUALITY care to our residents. The four keys to our operating philosophy are: TEAM, SERVICE, QUALITY and HOSPITALITY.
A TEAM is a group of individuals working together to accomplish a common goal. Our mutual goal is to provide service and quality care to our residents.
Our residents will receive better service and higher quality care with teamwork. You are a very important part of the team. Your consistent, cheerful, and honest dedication to the performance of your job will build a more pleasant and rewarding relationship with your team members.
SERVICE is one of the oldest acts of hospitality and is the foundation of the life care concept. Service represents something very special to our residents. The level of service Newcastle Place provides is important to building and maintaining its reputation as the "best". Therefore, it is important for all team members to nurture a service and hospitality oriented environment.
QUALITY is a degree of excellence; a level of superior service. Newcastle Place is known and respected for the excellent quality care provided to residents. Our goal is to maintain this level of superiority by providing the very highest quality care possible. Meeting this goal requires a commitment to excellence, a desire to improve, and a willingness to go above and beyond.
HOSPITALITY is a degree of which Newcastle Place fully embraces a culture of hospitality. To that end, we include the following promises in all of our job descriptions.
We greet residents, employees and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, employees and guests feel important.
We ask “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.