This is a part-time position at 8-16 hours per week.
Newcastle Place is a continuing care retirement community designed to accommodate persons 62 years of age or older. Newcastle Place displays picture-postcard beauty with views of gently sloping hills crowned by birches, wild grass and flowers. The original stone wall from the old Perkins Farms still stands at the entrance, and within a few miles is Stonington Point, a well-known landmark of sightseers and sailors.
Newcastle Place provides retirees a life style designed to meet their unique needs while allowing them the freedom to pursue their personal interests. Continuing care communities, such as Newcastle Place, encompass these important components: an apartment, a wide array of personal services, and the security of an on-site professional health center, and assisted living.
The primary intent of Newcastle Place is to assure residents of continuing care throughout their retirement years, the community is designed to create an environment that enriches the lives of the people who live there. The design of the main commons community provides large areas for dining and meetings without detracting from the homelike environment of Newcastle Place.
To help achieve our purposes, Newcastle Place has retained Life Care Services, LLC to manage the community. Headquartered in Des Moines, Iowa, LCS is recognized as a leader in development and management of life-care retirement communities. Since 1961, the leaders of LCS have been instrumental in planning, developing, and managing more than 100 retirement communities throughout the United States. LCS is now managing approximately 100+ retirement communities similar to our community.
The TEAM of employees at Newcastle Place provides SERVICE and QUALITY care to our residents. The four keys to our operating philosophy are: TEAM, SERVICE, QUALITY and HOSPITALITY.
A TEAM is a group of individuals working together to accomplish a common goal. Our mutual goal is to provide service and quality care to our residents.
Our residents will receive better service and higher quality care with teamwork. You are a very important part of the team. Your consistent, cheerful, and honest dedication to the performance of your job will build a more pleasant and rewarding relationship with your team members.
SERVICE is one of the oldest acts of hospitality and is the foundation of the life care concept. Service represents something very special to our residents. The level of service Newcastle Place provides is important to building and maintaining its reputation as the "best". Therefore, it is important for all team members to nurture a service and hospitality oriented environment.
QUALITY is a degree of excellence; a level of superior service. Newcastle Place is known and respected for the excellent quality care provided to residents. Our goal is to maintain this level of superiority by providing the very highest quality care possible. Meeting this goal requires a commitment to excellence, a desire to improve, and a willingness to go above and beyond.
HOSPITALITY is a degree of which Newcastle Place fully embraces a culture of hospitality. To that end, we include the following promises in all of our job descriptions.
We greet residents, employees and guests warmly, by name and with a smile.
We treat everyone with courteous respect.
We strive to anticipate resident, employee and guest needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We embrace and value our differences.
We make residents, employees and guests feel important.
We ask “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.
These principles are the foundation of our culture and are the core values of our organization. You are expected, as a Newcastle Place employee, to adhere to these principles when dealing with clients, residents, coworkers and others with whom you may come in contact during your workday.
We serve the customer, first and foremost.
We deal honestly and fairly, with integrity and openness.
We maintain a long-term perspective.
We are diligent and persevering.
We are interconnected and interdependent.
Newcastle Place fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
- We greet residents, employees and guests warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We strive to anticipate resident, employee and guest needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We embrace and value our differences.
- We make residents, employees and guests feel important.
- We ask “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.